FAQ

All

Our teas go through rigorous rounds of cleaning, sorting, quality testing to remove any impurities/dust/foreign particles.They are then vacuum- packaged by sophisticated machinery. These vacuum-bags are then stored and ensures that the teas remain fresh and maintain their character. Upon receiving a consumer's order, we further pack them in shipping bags and sent to delivery centers.

The 'Date of Expiry' are mentioned on the package.

Tea should always be stored in a cool and dark place. All our teas come with a separate re-sealable, vacuum bag which you can use to store your tea in. Since oxygen, moisture, and any sort of strong smells/aroma can adversely affect the quality of tea, make sure to store it in an air-tight container/Vacuum-tight bag in order to protect the tea from any exposure to light, extreme temperature, or humidity.

A 100 gram pack of our loose-leaf can yield approximately 40+ cups of tea.

Normally, we ship out products within 1-2 days of receiving the order. Delivery time in India is 4-7 days depending on your location. However, under certain circumstances and for certain locations, it might take an extra 2-5 days. You can be assured that we try our best to ensure that the shipment is delivered to you as early as possible.

Once you place an order with us, you will immediately receive an email confirming your order with details in your registered email id. In case, you have not received the email, you might want to check your Spam or Junk folders as there may be issues with deliverability sometimes. If you still do not find the email, do not hesitate to write to us at hey.toxtea@gmail.com and we will help you resolve the issue.

At Toxtea, we value and uphold the privacy and security of our consumers at the highest standards. All information collected is protected against any unauthorized access and release. All transactions on our Website are protected with encryption technology to protect your card information and transmit it through a secure pathway. All card payments are processed through reputed, secure, and trusted payment gateways like razorpay.